Receptionist Job at Kisumu Specialists Hospital

Kisumu Specialists Hospital is a leading healthcare provider in the region, offering high-quality and compassionate medical services. We are looking for a professional, courteous, and customer-focused Receptionist to be the face of our hospital and ensure a welcoming experience for all our patients and visitors.
Position: Receptionist
Employment Type: Full-time
Department: Front Office / Administration
Reporting To: Administrator / Front Office Supervisor

Key Responsibilities:
• Greet and welcome patients, visitors, and clients in a professional and friendly manner.
• Answer incoming calls, direct them to the appropriate departments, and take accurate messages.
• Schedule appointments and manage the hospital’s front desk calendar.
• Register patients, verify personal and insurance information, and maintain accurate records.
• Guide patients through the hospital’s service process and respond to inquiries.
• Ensure cleanliness and order at the reception area.
• Perform basic clerical duties such as data entry, filing, and managing correspondence.
• Uphold patient confidentiality and customer service excellence.

Minimum Qualifications:
• Diploma in Business Administration, Secretarial Studies, Front Office Operations, or related field.
• At least 2 years of experience in a busy front office, preferably in a healthcare setting.
• Proficiency in MS Office (Word, Excel, Outlook).
• Strong verbal and written communication skills.
• Ability to multitask and manage a high-paced environment.

Personal Attributes:
• Well-groomed, courteous, and professional demeanor.
• Excellent interpersonal and customer service skills.
• High level of integrity and confidentiality.
• Strong organizational skills and attention to detail.