Front Office Executive Job at 3rd Park Hospital

Location:
3rd Parklands Avenue, Park Medical Centre, 9th Floor, Nairobi, Kenya
About 3rd Park Hospital:
3rd Park Hospital is a boutique private hospital in Nairobi offering cutting-edge medical care through state-of-the-art facilities. Our specialties include minimally invasive surgery, IVF, ICU care, and an innovative MIS training facility. We pride ourselves on a patient-centric, healing environment that embraces both technology and compassion.

Role Overview:
As the first point of contact for patients and visitors, the Front Office Executive ensures a welcoming, efficient, and professional experience at our reception. This critical role supports seamless hospital operations and enhances patient satisfaction.

Key Responsibilities:
• Attend to all visitors coming to the hospital
• Promptly handle all telephone calls and emails at your disposal and escalate appropriately
• Greet and register patients in line with hospital protocols
• Facilitate patient flow by managing appointments and billing processes
• Process payments via cash, cards, mobile money (e.g., M-PESA), and handle insurance pre-authorizations
• Scan, file, and dispatch relevant documents to insurance providers and follow up on approval status
• Guide patients to the appropriate departments or service areas
• Report daily billing summaries to the senior cashier or relevant department
• Maintain an organized and clean reception area, including managing front desk supplies and correspondence

Qualifications:
• Diploma in Business Administration, Front Office Operations, or a related field (Accounting or Secretarial studies is a plus)
• Certificate/diploma in medical records would be considered
• At least 1–2 years of experience in a hospital or healthcare front desk role

Skills & Competencies:
• Excellent communication and interpersonal ability
• Knowledge of healthcare billing systems and insurance processes
• Proficient in MS Office and/or patient management systems
• Strong attention to detail and excellent time management
• Ability to work under pressure
• High integrity and commitment to confidentiality of patient information
• Flexible schedule (ability to work shifts, nights, weekends if needed)