Deputy Director, ICT Job Vacancy at The Policyholders Compensation Fund

💼 This is a job posting

Job Ref: 680

Nairobi

PCF/01/2025/26

Terms of Service
Deputy Director, ICT - Five (5) year contract renewable subject to performance and retirement age.

Grade PCF3
Corporation/Organization Policyholders Compensation Fund
Directorate Corporate Services
Department Information Communications Technology
Section / Unit N/A
Location / Workstation Head Office, Nairobi
Reporting Relationships
Reports to Director Corporate Services
Direct Reports Principal ICT Officer
Indirect Reports Senior ICT Officer

Job Purpose
To provide strategic leadership in the formulation and execution of the Fund’s ICT
strategy, and to coordinate the management, delivery, and continuous improvement of
all ICT services and infrastructure. Responsible for fostering innovation, promoting the
effective use of ICT in service delivery, and ensuring technology-driven solutions
contribute to the efficient realization of the Fund’s mandate.

Key Responsibilities/ Duties / Tasks
1. Strategic ICT Leadership & Governance
• Provide strategic leadership in the formulation, implementation, and review of ICT
policies, strategies, and procedures to enhance service delivery and fulfil the
Fund’s mandate.
• Lead the design, deployment, and continuous improvement of information
systems, ICT infrastructure, and projects to meet organizational needs.
• Oversee preparation of Board papers on ICT initiatives, providing informed
technical and strategic recommendations.
• Ensure alignment of ICT programs with the Government of Kenya (GoK) ICT
standards, regulations, and national frameworks.
2. Technology Planning, Implementation & Innovation
• Evaluate user requirements, operational procedures, and industry trends to
design, implement, and optimize automation, networking, and digital
transformation initiatives.
• Oversee development and adoption of innovative ICT solutions through in-house
teams or external partners.
• Lead the operationalization of automation initiatives and manage change
processes to ensure seamless adoption.
• Plan, execute, and evaluate hardware and firmware upgrades for servers, network
equipment, computers, cloud services, and other ICT assets both onsite and offsite.
• Provide leadership on the adoption of emerging technologies to enhance service
delivery and operational efficiency.
3. ICT Infrastructure & Security Management
• Oversee planning, design, deployment, and operation of diverse ICT
infrastructure, including servers, storage and backup, networks, databases, cloud
services, endpoint devices, and data centres.
• Supervise the development, implementation, and maintenance of business
continuity and disaster recovery plans for ICT systems and assets.
• Direct the design, implementation, operation, and maintenance of the Information
Security Management System (ISMS) based on ISO/IEC 27000 standards, ensuring
ISO/IEC 27001 certification.
• Test and evaluate existing and new computer security measures, investigate
violations, and ensure compliance with security policies and regulations.
• Manage ICT data protection systems to ensure confidentiality, integrity, and
availability of information while mitigating risks.
4. Stakeholder Engagement & Vendor Management
• Establish and maintain linkages with external agencies, industry partners, and
relevant government bodies to foster ICT compliance, knowledge exchange, and
technology adoption.
• Lead process re-engineering initiatives in collaboration with internal and external
stakeholders to improve efficiency.
• Supervise ICT service providers, software and hardware vendors, ensuring
adherence to Service Level Agreements (SLAs) and contractual obligations.
5. Governance, Risk & Compliance
• Oversee execution of ICT risk management policies, ensuring robust
accountability, internal controls, succession planning, and business continuity.
• Lead the monitoring and evaluation of ICT projects, programs, and policies to
ensure value delivery and alignment with strategic objectives.
• Ensure departmental compliance with ICT security, governance, and ethical
standards, including corruption prevention measures.
6. Performance, Resource & People Management
• Coordinate development and implementation of departmental annual work plans,
budgets, procurement, and asset disposal plans in line with performance targets
and the strategic plan.
• Oversee implementation of a performance management system, ensuring delivery
of the annual performance contract and achievement of departmental goals.
• Provide leadership, supervision, coaching, mentoring, and training to
departmental staff to maintain an effective, skilled, and motivated team.
• Handle ICT-related incidents, policy violations, and staff disputes in accordance
with approved procedures and regulations.
7. Special Assignments
• Provide leadership in management of ICT systems and frameworks for companies
under statutory management, ensuring efficiency, security, and compliance

Job Competencies (Knowledge, Experience and Attributes / Skills).
Academic qualifications
1) Master’s Degree in any of the following disciplines: - Computer Science or any
other/ICT or equivalent qualification from a recognized institution; with
2) Bachelor’s Degree in any of the following disciplines: - Computer
Science/Business Information Technology, Telecommunication or equivalent
qualifications from a recognized institution.

Professional Qualifications / Membership to professional bodies
1) Possession of relevant professional qualifications in Networks, Systems, ICT
Security, Project Management, Databases.
2) Strategic Leadership Course lasting not less than four (6) weeks
3) Membership to a professional body and in good standing.
Previous relevant work experience required.
At least ten (10) years relevant work experience with five (5) years’ experience in a
supervisory role.

Functional Skills, Behavioural Competencies/Attributes:
1) Leadership skills.
2) Analytical & problem-solving skills.
3) Communication & Interpersonal skills.
4) Conflict management and counselling skills
5) Creativity, innovativeness and Technological skills
6) Project management and report writing skills

Additional Attributes

Company Name The Policyholders Compensation Fund

Application Deadline 2025-09-01

How to Apply

Interested candidates, who must be Kenyan citizens, should submit their applications
including certified copies of their academic and professional certificates, a copy of the
National Identity Card or valid passport, an updated Curriculum Vitae (CV) detailing
current position, qualifications, working experience, current and expected salary, an email
address and a daytime telephone number. The CV should also include the email and
telephone contacts of three (3) professional referees who can speak on your competence,
character and integrity. All applications, which must be on email, must contain the reference
number and job title on the subject matter.

OTHER KEY REQUIREMENTS
Successful candidates in the interviews will be required to present and satisfy the
requirement of Chapter Six of the Constitution of Kenya 2010 by providing certified copies
of the following documents as an employment condition:
a) A certificate of Good Conduct from the Directorate of Criminal Investigations (DCI);
b) A Clearance Certificate from the Higher Education Loans Board (HELB)
c) A Tax Compliance Certificate from the Kenya Revenue Authority (KRA)
d) Clearance certificates from the Ethics and Anti-Corruption Commission (EACC) i.e.
Completed First Schedule (s.13) and a self-declaration form
e) A clearance Certificate from an Approved Credit Reference Bureau (CRB) in Kenya

MODE OF APPLICATION
All applications should be sent via email: recruitment@pcf.go.ke.
PCF is an equal opportunity employer. Canvassing of any kind will lead to automatic
disqualification. Women, Youth and Persons with Disabilities are encouraged to apply.
Only shortlisted candidates will be contacted.