Food & Beverage Captain Job at Gelian Hotel

Job Title: Food & Beverage Captain
Reports to: F&B Supervisor
Job Summary
Job Summary
We are seeking an energetic and service-driven F&B Captain to join our team, this role is responsible for coordinating service staff and ensuring smooth day-to-day operations across the restaurant, bar, conferencing and events outlets.

Key Responsibilities
• Supervise and guide wait staff during shifts to maintain excellent service standards.
• Coordinate table setups, event service and guest requirements in line with hotel standards.
• Act as the link between the service team and kitchen/bar to ensure efficient food and beverage delivery.
• Assist in training, motivating and coaching team members for consistent guest satisfaction.
• Handle guest queries, special requests and complaints professionally and promptly.
• Monitor cleanliness, hygiene and safety standards in all F&B service areas.
• Support the F&B Supervisor in daily reports, shift handovers and stock monitoring.

Qualifications and Skills
• Diploma / Certificate in Hospitality Management or Food & Beverage Service.
• Minimum 2 years' experience in F&B service, with 1 year in a supervisory or captain role in a 4* or 5* hotel.
• Strong leadership and interpersonal skills.
• Excellent communication, guest service and problem solving abilities.
• Flexibility to work shifts, weekends and public holidays.